This page is dedicated to our legal terms and conditions. You may find it helpful to visit the Help section of our website where there is lots of useful information on delivery, returns, orders, and helpful information on our frequently asked questions.
This website is owned and operated by Net World Sports Ltd. Net World Sports Ltd is a company registered in England and Wales (no. 06899671). Our registered address is Net World Sports Ltd, Bryn Lane, Wrexham Industrial Estate, Wrexham, LL13 9UT. Our registered VAT number is 946544201. Net World Sports Ltd consists of Net World Sports, FORZA, FORB, Vermont, FORTRESS and RapidFire.
Unless we say otherwise, any mentions of the terms "we" and "us" on this Website refers to Net World Sports Ltd. This includes the Website terms and conditions.
If you have any questions relating to these terms and conditions, please contact our Customer Experience team (opening times: Monday - Friday 6am-midnight | Saturday - Sunday 9am-5pm). All calls will be charged at your standard rate. Please note that calls may be recorded for quality monitoring and training purposes.
These Terms and Conditions apply to your use of the Net World Sports Ltd website www.networldsports.co.uk (which will be referred to as the "Website") and to any products you purchase from Net World Sports Ltd. The Terms and Conditions apply regardless of how you access the Website. You must read these Terms and Conditions carefully before continuing with your use of the website, and we recommend that you keep a copy for your future reference. By accessing, browsing, using, registering, or placing an order on the Website, you confirm that you have read, understood and agreed to these Terms and Conditions in their entirety. If you do not agree to the Terms and Conditions in their entirety, please do not use this Website.
All legal notices on this Website with related to your use of the Website, along with all applicable terms and conditions and our Privacy and Cookie Policies govern your use of this Website.
We reserve the right to:
You may only use this Website for lawful purposes, and you many not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else using this Website.
You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the Website, or the computer codes or elements comprising the Website other than for your own personal use. You may not use the content of the Website for any commercial purposes whatsoever.
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Net World Sports Ltd.
Your use of the Website and its contents does not give you any rights in relation to our intellectual property rights, or that of third parties, in the Website or its contents.
By submitting information (other than your personal data), text, photos, graphics or other content to the Website, you confirm that you have the right to use and grant us a right to use the submitted materials at our own discretion (with or without accreditation) in any media including, without any limitations, to edit, copy, reproduce, disclose, post and remove such materials from the Website.
You further agree to execute all such documents and all such acts and things as we may reasonably require in order to assign any rights to us and to waive any moral rights you acquire in or to the Website.
Please read and understand the below before posting a product review or any other user generated content on our Website or social media sites.
Other than personal data (which is subject to our Privacy and Cookie Policies), all comments, feedback, suggestions, questions, ideas, images, product or marketing ideas, and any other submissions submitted or offered to Net World Sports Ltd on or through the Website or social media sites shall become and remain the property of Net World Sports Ltd once submitted (henceforth known as Submissions). You must comply with the content standards set out in these terms. You must own or have the right to use any Submissions and they will comply with these standards and guidelines.
A disclosure, Submission or offer of any Submissions and your agreement to these Website Terms shall constitute an assignment to Net World Sports Ltd of any intellectual property rights related to the Submissions. Whenever you upload material to our site, where possible, or to make Submissions on any Net World Sports Ltd related third party website or page, you must comply with the content standards set out below and these Website Terms. Any third-party advertising on Net World Sports Ltd pages of third party social networking sites are not the responsibility of Net World Sports Ltd, and are not endorsed by Us. All rights, including copyright on Net World Sports Ltd Website pages are owned by or licensed to Net World Sports Ltd. Any use of any Net World Sports Ltd social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal use is prohibited without the written permission of Net World Sports Ltd. By making a Submission, you confirm that the Submission is your own, you have the right to submit the content, and it does not infringe the material, trademarks or intellectual property of others.
Any material you upload to our Website will be considered non-confidential, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that material posted or uploaded by you to the Website or any Net World Sports Ltd related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be held responsible, or liable to any third party, for the content or accuracy of materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.
By making a submission, you are confirming that you are over 18 years of age. Suppliers or manufacturers are not eligible to post a Submission.
Please be polite and only write in English. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.
Submissions should not include:
Net World Sports Ltd reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which do not comply with the rules above.
Please contact us if you see any Submissions which do not comply with our rules.
To the extent permitted by applicable law, Net World Sports Ltd disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Net World Sports Ltd, any of its employees, or any of its related sub brands.
Net World Sports Ltd uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right software and equipment (including antivirus software) to use the Website safely and to ensure that you screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Net World Sports Ltd cannot be held liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
We have placed external links on this Website to other websites we think you may want to visit, for example links to YouTube videos which show product assembly. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Net World Sports Ltd cannot accept any liability in respect of the use of these websites.
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site. These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on the Net World Sports Ltd Website. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We will only ever use your information for the following purposes:
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are will be asked if you want to sign up to our email list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from email lists at any time through the link given in emails or by contacting us.
Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings in our information about Website Cookies.
At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests.
These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through www.networldsports.co.uk.
In respect of orders placed through the Website, these General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which Net World Sports Ltd makes the Website available to you. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.
Please find below information regarding:
Opening an account and placing an order
Acceptance of your order
Delivery and Collection
Changes to your order
Your right to cancel
Product and service description
When you place an order with us, you have the option to save a password in order to enjoy a speedier checkout next time you shop with us.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account, or by contacting us where we will be able to update them for you.
When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Net World Sports Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us immediately. If we are suspicious of any fraudulent activity coming from your account, we reserve the right to refuse you access to your account and can delete the account.
Please note that completion of the online checkout process does not constitute our acceptance of your order. We will notify you by email as soon as possible to acknowledge that we have received your order and are processing it. Our acceptance of your order will take place only when we have taken payment from you and have dispatched the products that you ordered from us. Prior to dispatch, Net World Sports Ltd has the right to decline an order for any reason.
The duration of our contract with you will start from when you receive the shipping confirmation email and last until the last day of your right to return the products.
If we cannot supply you with the product you ordered, we will contact you either via telephone or email to discuss your order with you.
If we are unable to supply your order to due higher than expected shipping costs, we will contact you to make you aware of this at the earliest opportunity and give you the option to pay a surcharge or to cancel the order.
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Net World Sports Ltd has the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that Net World Sports Ltd shall incur no liability in such circumstances.
During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is registered to you. All fields indicated as compulsory must be completed. Please note, our payment providers will hold information related to your order using a secure encrypted system. For further information, please see their terms and conditions.
All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products.
All products ordered will remain the property of Net World Sports Ltd until we have delivered the products to the address specified by you during the checkout process. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
The technical steps required to create the contract between you and us are as follows:
Non-acceptance of an order may be a result of one of the following:
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery options here. Delivery charges will be calculated once in the shopping basket. Due to the nature of the goods, we cannot provide an estimate of delivery costs prior to this. Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales.
Delivery will be to the address specified in your order. If a signature is required for your order and no one is available to provide a signature at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. We will not be liable for loss, damage, delay, shortage, misdelivery, non-delivery, misinformation, or failure to provide information in connection with your shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations. Net World Sports Ltd reserves the right to define what can and cannot be delivered to which destination.
Net World Sports Ltd products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.
You’ll find more information on international delivery in our help section.
Where the supply of your order is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
We will not be liable for loss, damage, delay, shortage, misdelivery, non-delivery, misinformation, or failure to provide information in connection with your shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority.
Any changes to your order must be made within 30 minutes of placing your order otherwise we may be unable to make the amendments. If you amend or change your order, there may be changes to your delivery estimate or to the price of the item, you will be informed of any changes when you amend your order. To change your order, simply contact our Customer Care team.
If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered.
Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note that the delivery charge refund will be to the value of standard delivery.
Unfortunately, some items are non-cancellable and non-refundable. Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element cannot be cancelled or refunded.
To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods you ordered, which you can do by contacting us.
You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.
Products should be returned in or with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.
We will process your refund with 14 days of receipt of the products to the address given to you when you cancelled your order.
This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Our refund policy is offered on all goods provided that you have requested a return within 30 days of receipt. Please return within 14 business days from the date of the return request. If the return is not received within 14 business days then a refund will not be processed but a credit note will be issued. Please be aware, however, that we are unable to refund shipping costs as we are unable to claim back the costs we incur as a result of shipping.
You shall be refunded only the subtotal providing your item is still in new/as sold/re-saleable condition, has not been used and is still in its original packaging with all parts included. All items are thoroughly inspected upon return and higher value orders will be subject to a processing, handling and repackaging fee of 25%. If an item is judged not in new/ original condition (as was shipped), is dirty/ has been used, a 50% restocking fee may be applied to the refund amount.
We pride ourselves on the quality of our products, with all being built to stand the test of time, although we cannot be held liable for mistreatment of products.
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded or tracked delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to process a refund) for any such loss or damage.
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply and you must inform us (by phone or email only) within 30 days. Please note, we will ask for evidence of damage or error in supply in order to offer you a replacement product or refund. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. We may offer you a replacement product and any refunds that are processed will be processed in the same way that the order was placed.
The majority of products on our website hold a 1 year warranty, covering manufacturing defects. In the event of an item developing a fault or is found to be faulty upon delivery, please contact our Customer Care team with images of the fault, detailing the issue so that we can resolve as quickly as possible.
In addition to our returns policy, you also have statutory rights. In addition to the cancellation rights noted above, these include that the goods you purchase are of satisfactory quality, fit for purpose and as described. Within 30 days of the delivery, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described. After the 30-day period, but within six months of the date of delivery and where the product is faulty, you are entitled to a repair or replacement or where that is not possible, or the repair/ replacement does not resolve the fault, a refund. After six months of the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.
Coupons, discounts and promotional discount codes offered by Net World Sports Ltd Ltd are valid only for use as part of a purchase made the Website, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase for telephone orders. Net World Sports Ltd reserves the right to refuse discount codes. If you have found your discount code via a third party website, please be aware that this code will not be accepted. We do not distribute discount codes via third party websites.
We have taken reasonable precautions to try to ensure that all prices on the Website are correct at that point in time and that all products have been fairly described. However, when ordering products or services through the Website, please note that:
You agree that you will not use, sell or supply any products purchased from Net World Sports Ltd in an unlawful manner and, in particular, will comply with all export controls and sanctions rules in your country of residence.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no guarantees, whether explicit or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no guarantees of any kind, whether explicit or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no guarantee that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If you would like to make a complaint, please contact us.
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the Website.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Terms and Conditions shall exclude or limit our liability for personal injury or death caused by our negligence or for fraud. In addition, these Terms and Conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Terms and Conditions govern your use of this Website.
We may update or amend these Terms and Conditions from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.
Only you and we shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
These Terms and Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
We reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this page regularly to keep informed of the current Terms and Conditions that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions.
Net World sports Ltd does not accept speculative CVs from recruitment agencies. Any unsolicited CVs received will be treated as the property of Net World Sports Ltd and Terms & Conditions associated with the use of such CVs will be considered null and void, unless we have explicitly requested your company specifically to send us CVs in respect of a specific vacancy. We only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team for a specific role. To make it crystal clear: any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party. Submission of any unsolicited CVs to us by your company, whether it be via our website or directly to any member of staff, will be deemed evidence of full and unlimited acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship whatsoever between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.